Cutting Costs With AI: At What Cost to Humans?
Finally, someone thinks about the people!
AI means job losses, pure and simple; let that settle in for a moment.
To their credit, Deloitte Digital is one of the first consultants to actually consider the human toll of job losses created by AI.
This toll is being felt NOW!
If we believe the AI propaganda, AI will be a human assistant or companion at work. That may be true today, but within a decade, AI will become so smart that humans will be optional.
What then? What happens to the people when companies claim that the bottom line and shareholders matter more than jobs?
We don’t know, but who can blame employees when employees view their employers as 188% less empathetic and human when AI tools are offered at work?
👉TAKEAWAYS
Four tensions from the use of AI in the workplace!
Efficiency vs. Inclusivity
69% cited improved efficiency in routine tasks as the top hope for AI in the workplace. Yet nearly a third of conversations cited concern for the bias and inclusion challenges of AI!
Creative Inspiration vs. Diligence
Over 69% of leaders stated they believe that AI will improve employee creativity to some degree, with AI sparking new ideas and inspiration. However, there is also a fear that overreliance on AI will sacrifice accuracy and thoroughness, with 42% of conversations citing concern for declining quality of work.
Personalization vs. Data Privacy
In 58% of conversations, leaders expressed desire to use AI to facilitate more effective feedback loops to learn from employees. The top concern for leaders, was the ethical use of AI for data security & privacy, mentioned in 56% of conversations.
Time for Connections vs. Quality of Connections
Over a third of conversations cited that AI has the ability to unlock time for meaningful human interactions. However, this optimism is tempered by the risks, with 41% of leaders believing AI will cause a decrease in the quality of human connections!
👊STRAIGHT TALK👊
Do you remember the AI propaganda about new jobs for prompt engineers?
How many will we need, and will we even need them when GenAI can actually help write the prompt for you?
The problem with AI isn’t that it is smart and getting smarter, it is that society has not yet come to grips with the job losses that are coming.
Goldman Sachs economists predict that as many as 300 million full-time jobs could be lost or diminished globally. While the IMF says 4% of global employment is exposed to AI!
It’s not a question of if these job losses materialize but when.
Kudos to Deloitte for recognizing the human toll.
Thoughts?
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