From Fear to Friend: How Workers Now See GenAI as a Workplace Ally
Shocking genAI survey reveals better human-genAI relations.
LexisNexis's latest survey on GenAI’s impact on the workplace is a real shocker with great news that shows how humans are adjusting to genAI at work!
Now that 83% of workers are familiar with genAI tools, their fear of the technology is subsiding, and most see it improving their job satisfaction!
These results show that once workers better understand genAI and likely see its very real limitations, their fear of job displacement is reduced, and they see it as an ally, albeit one that lies on occasion.
The survey does have two problems. First, it is small, with 500+ professionals responding, and second, its claims of being international are a stretch. Seventy percent of respondents are from the US and Canada, 13% from the UK, and 10% from the EU.
Still, despite these flaws, I think it’s fair to say that professionals are over “peak AI fear.”
👉TAKEAWAYS
Key Finding 1: Positive Attitudes Reflect a Seismic Shift in Acceptance
87% interested in adopting generative AI
96% say technology is crucial to organizational success
60% of professionals prefer creative use of AI over analytical
KEY FINDING 2: Generative AI Expected to Deliver Measurable Productivity Gains
82% expect generative AI to take over a range of repetitive administrative tasks
72% anticipate a positive impact from generative AI
4% see generative AI as a threat to job security!
51% say job satisfaction will be improved significantly or moderately.
FINDING 3: Despite Enthusiasm, Organizations Must Address Key Concerns to Build Trust in Generative AI
90% ranked the quality and accuracy of the output as the #1 consideration.
89% of professionals who foresee a skills gap.
90% of professionals believe developing new skills will be critical for keeping up with genAI.
👊STRAIGHT TALK👊
Mandarin has a lovely expression, “一回生二回熟, yī huí shēng èr huí shú,” meaning “first-time strangers, second-time friends.”
This expression perfectly fits professionals’ response to genAI! When they first met genAI, it was a stranger, and they honestly didn’t like it and feared for their jobs.
Now, that they feel confident about using genAI, they call it a friend, don’t fear for their jobs, and 51% even say it improves their job satisfaction!
If these results don’t shock you, in a good way, nothing will!
I’m delighted to see professionals adjusting to genAI at the workplace, though I am cautious about this survey due to the issues mentioned earlier.
Still, the world of genAI is not without problems, and its propensity to lie is seen as the number one problem surpassing privacy and bias issues.
Let’s face it: We’re putting a tremendous amount of faith and money into a tech that still lies to us. I see this daily when I ask GPT 4 about CBDCs; sometimes, it’s shocking.
Still I’m glad for better relations between humans and genAI and agree that the fears of job loss were overblown, for now.
In the coming years, those fears are likely to increase.
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