Responsible GenAI: The Ultimate Playbook For Managers
Responsible GenAI is everyone's job, so no assumptions are allowed!
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This no-nonsense and practical approach to the responsible use of GenAI should be required for everyone working with GenAI.
It is written in plain language and sets out the goals of responsible AI use in a way everyone can understand. I recommend you save this PDF for future use with a colleague!
GenAI is wonderful technology, and we all want it to work miracles. The only way to achieve this is with responsible GenAI that builds trust.
While you’d think the goal of responsible AI would be universal, last week, I showed a survey in which one-third of C-suite executives prioritized AI innovation over responsible conduct. HERE
That one-third of C-suite executives willing to court GenAI disaster should all be made to read this!
The stakes are high. Irresponsible use of GenAI risks losing trust, damaging brand reputation, falling out of regulatory compliance, and side-tracking long-term growth.
Many readers will say, "Oh, we have a team of AI people looking at this, and that’s their job.”
Those working for large institutions are particularly vulnerable to this false sense of institutional protection.
That couldn’t be more wrong! Responsible GenAI is everyone’s job!
You, as the manager, likely know better than the AI team about the particular data and privacy issues you have with your specific use case!
👉Should I use GenAI for this? Take a Gut Check!
1️⃣ Bias: Could the AI outputs reflect or reinforce certain stereotypes about certain populations?
a. NO: Proceed to the next question.
b. YES:
i. Critically review the outputs and reassess the prompts or data.
ii. Consider not using the tool for this case.
2️⃣ Hallucinations / Inaccuracy: Does the use case tolerate occasional inaccuracies or errors?
a. YES: Proceed to the next question.
b. NO:
i. Validate the AI’s reliability or introduce human review before use.
ii. Consider not using the tool for this use case.
3️⃣ Data Privacy Violations: Does the use case involve inputting sensitive or proprietary data?
a. NO: Proceed to the next question.
b. YES: Confirm encryption and privacy measures are in place. Avoid using AI if these cannot be ensured.
4️⃣ Lack of Transparency: Can the AI’s decision-making process be explained and justified?
a. YES: Proceed to the next question.
b. NO: Avoid using AI for decisions that require accountability or user trust.
5️⃣ Safety and Security: Could the AI outputs harm users or be exploited maliciously?
a. NO: The use case may be suitable for AI.
b. YES:
i. Add safeguards to prevent misuse.
ii. Consider not using the tool for this case.
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